FAQ's

WHAT DOES "HBB" STAND FOR AND WHAT IS IT?

 

HBB is an acronym for Healthy Back Bag. The Healthy Back Bag® is an ergonomic bag with a unique shape.  It isn't quite a backpack or a purse.  We are one-of-a-kind!

 

WHAT MAKES THE HEALTHY BACK BAG® HEALTHY?

The problem with most bags is that they pull away from the body, causing you to compensate by leaning and twisting.  We aim to create a bag that looks fantastic and that is comfortable for everyone to wear! The teardrop shape distributes weight ergonomically throughout the length of the bag, rather than pulling from one point on the shoulder.

The bag does not pull away from the body, rather it contours to your back, whether you wear it on one shoulder (either shoulder) or cross-body.  The more places the Healthy Back Bag® touches your body when you wear it, the lighter it feels! It becomes part of you and encourages good posture by molding to your shape and contouring to your back.

 

HOW DO I WEAR MY HBB?

The Healthy Back Bag® can be worn on either shoulder or in a cross-body fashion.

When wearing your HBB on your shoulder, make sure the double main zipper is facing forward.  Adjust the shoulder strap to a comfortable length, which will still allow you to easily take the bag on and off, but will also allow the bag to hug your body.

When wearing your HBB cross-body, adjust the shoulder strap to a longer length that will allow you to take the bag on and off with ease.  The double main zipper will face your back and the top of the bag will lean towards a shoulder.  The bottom of the HBB should sit right in the small of your back.

 

IS MY HBB WASHABLE?

Possibly! Over the years we have offered many machine washable materials and collections.  Our machine washable materials include Distressed Nylon, Hemp, Vintage Canvas, Poly Suede and Cotton Canvas.

Contrary to popular belief, our Microfiber material is not hand or machine washable. This would include the Catskill Collection as well.  The Microfiber material should not be submerged in water as it may cause water staining.  We only recommend spot cleaning.

See further detailed care instructions:

Product Care Instructions

 

WHERE ARE HEALTHY BACK BAGS® MADE?

AmeriBag Products, LLC. has been located in Upstate NY and committed to quality for over 30 years.  The Healthy Back Bag® and other AmeriBag products are designed locally and manufactured globally.

 

WHAT SIZE DO I HAVE? / HOW DO I MEASURE MY HBB?

When measuring your HBB, start by laying the bag as flat as possible.

Height: Start at the top narrow part of the bag and measure straight down the middle of the bag to the bottom.  Remember to measure seam to seam.

Width: Seam to seam, run your measuring tape right underneath the flap pocket.

Depth: Flip the bag upside down and poke out the rounded 'corners' and measure the widest part of the bottom of the HBB.

Sizes:
Baglett: 8" x 4.5" x 3.5"
Large Baglett: 10" x 5.5" x 4"
Extra Small HBB: 15" x 8" x 5.5"
Small HBB: 17" x 9" x 6"
Medium HBB: 19" x 11" x 7"
Carry-All Bag: 21.5" x 13.5" x 8"

*Tip: Remember all dimensions are approximate.  If you are measuring in between two sizes, go with the smaller size.  Material can stretch over time.

 

DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Unfortunately, we do not ship outside of the US. However, we do have a fantastic UK/International Division!

International Purchasing
The Healthy Back Bag Company
90 De Beauvoir Rd.
London, N1 4EN, UK
+44 (0)20 7812 9800

The Healthy Back Bag Company, UK

info@thehealthybackbag.co.uk

 

 HOW DO I RETURN MY ORDER?

We're sorry your order didn't work out, but let's make it right. Read through our Returns and Exchanges Information to find out how to process your return.

 

HOW DO I GET A SHIPPING LABEL FROM YOU TO SEND A PURCHASE BACK?

We do not provide shipping labels for returns unless there was an error in the original shipment.

 

HOW DO I EXCHANGE AN ITEM PURCHASED WITH A COUPON CODE?

Follow the instructions found on our Returns and Exchanges Page. As long as the return is made within 30 days, we will honor the discount for your exchange!

 

THERE IS SOMETHING WRONG WITH MY ORDER, WHAT DO I DO?

Contact us right away so we can make it right.  Our customer service team is available Monday - Friday 9:00 - 5:00 EST at 888-758-1636
Call or email (info@ameribag.com) after hours and we will get back to you the following business day.

 

MY BAG ISN'T NEW BUT IT HAS A PROBLEM. HELP!

To ensure your complete satisfaction we guarantee the workmanship of every AmeriBag product for two years from the time of purchase.  For more information on our warranty, check out our Warranty Information Page.

 

MY ZIPPER IS BROKEN, HELP!

We are sorry to hear that you are having a problem with your bag!

Unfortunately, we no longer offer a repairs service, however, we do offer a Limited Warranty. This Limited Warranty covers manufacturing defects, not normal wear and tear.  Things that may void this warranty are holes in the outside material, signs of abuse or repairs and/or modifications done by someone other than AmeriBag Products, LLC. or an AmeriBag authorized agent.

If you'd like to contact us for an evaluation for possible replacement, please visit our Warranty Information Page.

 

 

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