One of the best bags I have ever had, its strong and it can hold so well. I like the fact it is so organized
I have purchased several (7) healthy backpacks of various sizes and fabrics over the past 15-20 years. However, my latest purchase from last year was from this group and I was not happy to discover the zipper pulls and shoulder strap adjuster are now made of black plastic. Photos show that the metal versions, that the rest of my backpacks have, are still available. I will not be making another purchase if these print/fabric bags continue to have the plastic pieces.
We are sorry to hear that you're unhappy with the zipper pulls on the print bag you purchased. The zipper pulls are a little different on every material. The Leather bags have Leather pulls, the Microfiber bags have full metal pulls, the Nylon bags have metal pulls with a plastic insert and the Print bags have full plastic pulls. For the future, you can return the bag for a full refund within 30 days of receiving it.